📅 Last updated: 20 February 2025 | Effective: 20 February 2025
At Eterna Lifestyle Ltd, we are committed to delivering exceptional results and maintaining the highest standards of client satisfaction. This Refund Policy sets out the circumstances under which refunds may be issued and the process for requesting them.
By purchasing any of our Services, you acknowledge and agree to this Refund Policy, which forms part of our Terms and Conditions.
Eterna Lifestyle Ltd provides professional marketing and AI automation services. Because our Services involve the investment of significant human expertise, time, strategic planning, and proprietary resources from the moment of engagement, refunds are handled on a case-by-case basis as outlined below.
3.1 Pre-Commencement Cancellation. If you cancel your subscription before any work has commenced or deliverables have been produced, you are entitled to a full refund of your initial payment, provided the cancellation request is received in writing within 48 hours of your first payment.
3.2 After Work Has Commenced. Once work has commenced on your account (including but not limited to strategy development, campaign setup, content creation, or AI system builds), no refund will be issued for the current billing period. You may cancel future renewals in accordance with our cancellation terms (30 days' written notice).
3.3 Partial Month. We do not offer pro-rated refunds for partial months or unused days within an active billing period.
One-time project fees (e.g., website builds, AI automation setup, branding packages) are non-refundable once work has commenced. A deposit of 50% is held upon signing to secure your project slot, and this deposit is non-refundable in all circumstances.
We may issue a full or partial refund at our sole discretion in the following limited circumstances:
Refunds will not be issued based on dissatisfaction with campaign results, as marketing outcomes depend on numerous factors beyond our control, including but not limited to market conditions, platform algorithm changes, product/service quality, and competitor activity.
To request a refund, please email us at Info@eternalifestyleltd.com with:
We will acknowledge your request within 2 business days and provide a decision within 10 business days. If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or card issuer.
We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first attempting resolution with us may constitute a breach of our Terms and Conditions and may result in:
Fraudulent chargebacks may be reported to relevant authorities.
To cancel your subscription or ongoing Services:
Cancellation does not entitle you to a refund for any previously paid fees unless covered by Section 5 above.
Any third-party advertising spend invested directly into advertising platforms (Meta, Google, TikTok, etc.) on your behalf or within your accounts is entirely separate from our management fees. We have no ability to refund advertising spend as this is controlled by and payable to third-party platforms.
If you are a consumer (purchasing outside of business purposes) and reside in the United Kingdom, you may have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital services commenced with your explicit consent before the end of the 14-day cooling-off period, the right to cancel may be forfeited. We will make this clear prior to commencement.
For billing or refund enquiries:
Email: Info@eternalifestyleltd.com
We aim to resolve all queries promptly and fairly.