📅 Last updated: 20 February 2025 | Effective: 20 February 2025
Welcome to Eterna Lifestyle Ltd ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website at eternallifestyle.com ("Site") and the purchase of our marketing and AI automation services ("Services").
By accessing our Site, placing an order, or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services. These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Eterna Lifestyle Ltd.
We reserve the right to update these Terms at any time. Continued use of our Services following notification of changes constitutes acceptance of the revised Terms.
Eterna Lifestyle Ltd
Registered in England & Wales
Email: Info@eternalifestyleltd.com
For all legal correspondence, please contact us at the email above.
Eterna Lifestyle Ltd provides full-service digital marketing and AI automation services, including but not limited to:
The specific scope of Services, deliverables, timelines, and fees for each Client will be detailed in a separate Service Agreement or Statement of Work ("SOW") provided prior to commencement.
4.1 Fees. All service fees are outlined in your chosen pricing plan or bespoke Service Agreement. Prices are quoted in GBP (£) unless otherwise stated and are exclusive of VAT where applicable.
4.2 Monthly Retainers. Retainer-based services are billed monthly in advance. The first payment is due prior to commencement of any work. Subsequent payments are due on the same date each month ("Billing Date").
4.3 Payment Methods. We accept payment via major credit/debit cards (Visa, Mastercard, American Express), bank transfer (BACS/CHAPS), and any other payment methods made available through our payment processors. All card payments are processed securely via PCI-DSS compliant payment gateways.
4.4 Late Payments. If payment is not received within 7 days of the Billing Date, we reserve the right to: (a) suspend Services without notice; (b) charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and (c) engage debt recovery services if payment remains outstanding for more than 30 days.
4.5 Ad Spend. Any third-party advertising spend (e.g., Meta Ads, Google Ads) is separate from our management fees and must be funded directly by the Client into the respective platform accounts. We are not liable for ad spend budgets.
4.6 Price Changes. We reserve the right to amend our pricing upon 30 days' written notice. Continued use of Services after the effective date of price change constitutes acceptance of the new pricing.
Monthly retainer plans automatically renew each month unless cancelled in accordance with our cancellation policy. By providing payment details, you authorise us (or our payment processor) to charge your chosen payment method on each Billing Date until cancellation.
You may cancel your subscription at any time by providing written notice to Info@eternalifestyleltd.com at least 30 days before your next Billing Date. Cancellation requests received with less than 30 days' notice will take effect at the following billing cycle.
All refund requests are handled in accordance with our separate Refund Policy, which forms part of these Terms. We encourage Clients to resolve any billing disputes by contacting us directly before initiating a chargeback. Unauthorised chargebacks may result in immediate termination of Services and recovery of associated costs.
7.1 Our Materials. All proprietary tools, methodologies, templates, AI models, and systems developed by Eterna Lifestyle Ltd remain our exclusive intellectual property. Nothing in these Terms transfers ownership of our proprietary materials to you.
7.2 Client Materials. You retain all rights to content, branding, logos, and materials you provide to us. You grant us a non-exclusive, royalty-free licence to use your materials solely for the purpose of providing the Services.
7.3 Deliverables. Upon full payment, you will own the rights to the final creative deliverables produced specifically for you (e.g., ad creatives, custom copy, logos), unless otherwise agreed in writing. Ownership does not transfer until all outstanding invoices are paid in full.
7.4 Case Studies. We reserve the right to reference your brand and display anonymised or attributed results as a case study in our marketing materials unless you request otherwise in writing.
Both parties agree to keep all proprietary business information, data, and strategies exchanged during the engagement strictly confidential. This obligation survives termination of the agreement. We will not disclose your confidential information to third parties without your consent, except where required by law.
We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf in connection with the Services, we act as a data processor and will enter into a Data Processing Agreement upon request.
You agree to:
Our Services are provided "as is." While we strive to achieve the best possible results, we cannot and do not guarantee specific outcomes, revenue targets, conversion rates, or return on investment figures. Marketing results are inherently variable and depend on factors outside our control (including market conditions, platform algorithm changes, and product quality).
We make no warranty that our Services will be uninterrupted or error-free.
To the fullest extent permitted by law, Eterna Lifestyle Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, or loss of data, arising out of or in connection with our Services.
Our total aggregate liability to you shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
Either party may terminate the Services agreement by providing 30 days' written notice. We reserve the right to terminate immediately if you: (a) breach these Terms and fail to remedy the breach within 7 days of notice; (b) fail to pay any amounts due; or (c) engage in conduct we reasonably consider harmful to us or third parties. Upon termination, all outstanding fees become immediately due and payable.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy, Refund Policy, Cookie Policy, and any Service Agreement, constitute the entire agreement between you and Eterna Lifestyle Ltd and supersede all prior agreements relating to the subject matter herein.
For any questions regarding these Terms, please contact us at: Info@eternalifestyleltd.com